Frontline Adviser
Unit 3, Millennium Way, Chesterfield
New Jobs
Permanent, Self Employed
£26,000 - £30,000 a year
- Act as the first point of contact for entrepreneurs and businesses, providing guidance and directing them to appropriate support services.
- The ideal candidate will be customer-focused, have strong communication skills, and enjoy working collaboratively to assist others.
- Permanent full-time position based in Chesterfield with agile working options; generous salary and possibilities for part-time work available.
9am on 1 September 2026 closing date but may close earlier if there are sufficient applications
£26,000 to £30,000 per annum. Pro rata for part time
Permanent, full time (35 hours per week). Part time also considered at a minimum of 21 hours (3 days) per week
Chesterfield with agile working
recruitment@emc-dnl.co.uk
03333200333
scroll down to read full details and instructions on how to apply
Overview
Why the post exists
Do you enjoy helping people, solving problems and connecting businesses to the support they need? Are you motivated and customer-focused? If yes, you could be our next business support team member.
In this role, you are the first point of contact – the ‘front door’ to the Growth Hub – for entrepreneurs, start-ups and businesses seeking advice, guidance and support to start, sustain, overcome challenges and/or grow. You’ll aid businesses navigate the business support landscape and access the right services at the right time.
Key activities include responding to enquiries, undertaking initial assessments, identifying support needs and guiding customers towards appropriate services (including business advisers, Growth Hub specialists, workshops, funding opportunities and external support programmes).
No two days are the same – you may be supporting someone to explore self-employment and later working with an established business to access specialist growth support or finance opportunities.
This role is ideal for someone who enjoys working with people, building relationships and making a positive difference to businesses and local communities.
Overview
Key areas of responsibility
- Act as the first point of contact for Growth Hub and Start & Sustain programme enquiries.
- Provide a welcoming, professional and responsive customer experience.
- Conduct initial triage conversations and light-touch business diagnostics.
- Assess customer needs and allocate participants to the most appropriate support pathway.
- Arrange referrals to advisers, workshops, events and specialist support services.
- Maintain up-to-date knowledge of local, regional and national business support programmes.
- Build positive relationships with business support partners and stakeholders.
- Monitor participant progression and ensure customers successfully engage with recommended support.
- Maintain accurate CRM records and programme information.
- Contribute to programme targets, quality standards and continuous improvement activities.
Overview
Applicants will possess
- Passion for helping businesses.
- Experience working with businesses, entrepreneurs or customers seeking advice and support.
- Excellent communication and interpersonal skills – particularly by phone, email and video call.
- An ability to build rapport quickly and inspire confidence.
- Strong organisational skills and attention to detail.
- Experience using CRM systems and Microsoft Office applications including Teams.
- Knowledge of business support services, funding opportunities or enterprise support programmes.
- Able to assess customer needs and identify appropriate support solutions.
- A proactive and solutions-focused approach.
- Able to manage a varied workload.
- A can-do attitude for working in a fast-paced, customer-focused environment.
A business support, coaching or advisory qualification (such as SFEDI) is desirable, although relevant experience will also be considered.
Benefits
What you can expect in return
#1
25 days holiday plus bank holidays each year (pro rata for part time)
#2
8% employer contribution to pension scheme (non-contributory for employee)
#3
Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more
#4
Your Birthday off plus an extra day of leave after 5 and 10 years' service
#5
Life assurance (death in service support scheme) for your beneficiaries
#6
Agile working and dress for the day policy (subject to role)
#7
Two CSR days to take per year (volunteering activity)
#8
Access to tax-free childcare and Bike2Work schemes
#9
Special leave for bereavement, compassionate leave & dependent related time off
#10
Learning and professional development opportunities
#11
Flexibility to take unpaid leave, paid study leave & special leave for territorial army
#12
Recognition and engagement schemes including Praise Exchange
#13
Tax free 55p per business mile for cars (up to 10,000 miles per year)
Company Overview
About us
East Midlands Chamber (Derbyshire, Leicestershire, Nottinghamshire) is a well-respected and award winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.
Our accreditations and awards
How to apply
Found a great role? It’s easy to work for us. Simply follow the three steps below. If you have any questions, please get in touch.
Step 1: Apply for a role
Complete our equality, diversity and inclusivity (EDI) monitoring form here. You can learn about why we collect this information and how it is utilised in the form introduction.
Send your CV and a covering letter detailing why you believe that you will add value to the role and the Chamber to recruitment@emc-dnl.co.uk with the subject line as the vacancy reference, 5EMC.
If you’re interested in part time, please state your weekly hours and working day preferences between Monday to Friday in the covering letter (must include Wednesdays).
Alternatively, post your application to: FAO HR department, East Midlands Chamber, Commerce House, Millennium Way, Dunston Road, Chesterfield, S41 8ND
Applications that do not include both a CV and covering letter will not be considered.
If you’re successful at this stage, you will be invited for an interview. If you’re unsuccessful, the Chamber’s HR team will let you know by email.
Step 2: Interview stage
First, you’ll be invited to participate in an in-person interview on 8 September 2026 at the Chesterfield office (S41 8ND). If your interview goes well, you may be invited to attend a second interview or receive an offer.
At the end of each interview, the interviewer will confirm the timeline for next steps.
Virtual interviews are approximately 30-minutes and in-person interviews usually last around an hour. There will be a mix of competency based interview questions and practical tasks.
Step 3: Final decisions
Decisions will be made at each stage of the process, as we score applicants against the role criteria. If you’re successful, we will contact you to make an offer (subject to satisfactory employment checks). This will be followed up in writing and a contract will be sent to you once a start date is confirmed. You will receive information on your induction and what you will do on your first day. If you have any questions, please just get in touch.
If you’re unsuccessful, we will either write to you or contact you by telephone, and if you’ve attended an interview we’re more than happy to provide feedback. You’re welcome to apply again for another role in the future.
Chamber Statement
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader.
All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform recruitment@emc-dnl.co.uk of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.
Unit 3, Millennium Way, Chesterfield
New Jobs
Permanent, Self Employed
£26,000 - £30,000 a year