Apprentice IT Support Engineer
- Join our IT team providing support while completing a nationally recognised Level 3 apprenticeship, enhancing your technical skills and service delivery.
- Ideal candidates will possess enthusiasm for IT, problem-solving skills, and a willingness to learn in a collaborative environment.
- This role is based in Sheffield, offering a competitive salary, flexible hybrid working, comprehensive benefits, and opportunities for personal development.
We are committed to being a fantastic, flexible and fun place to work and we have a culture that focuses on bringing out the best in our people.
Equal Opportunities Employer Statement
Fulcrum is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We welcome applications from all individuals, regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We believe that a diverse workforce brings a range of perspectives, skills, and experiences that drive innovation and success. We are dedicated to ensuring that our recruitment process is fair, unbiased, and based solely on merit.
Important note for recruitment agencies
Fulcrum only works with recruiters who are on our approved list.
If you are interested in being added to our approved list, contact recruitment@fulcrum.co.uk with the email subject ‘AVL request’.
- Lifeworks Employee Assistance Programme - offering mental, physical and financial support as well as 'perks' section with discounts on selected retailers
- 24/7 private GP service and access to well-being first aiders
- Eyecare vouchers
- Training and development opportunities with time off and flexibility to study
- Access to e-learning courses
- Funding support for professional memberships and accreditations
- Flexible and hybrid working, with free on-site parking
- 25 days holiday allowance + bank holidays
- Annual leave buying and selling scheme
- Competitive pension contribution
- All people performance incentive
- Sales lead incentive scheme
- Refer a friend incentive scheme
- One paid volunteering day per year to support a charity of your choice
- Team social events
Sheffield with travel between Fulcrum Group locations
£18,000 per year (reviewed after year 1)
We are looking for an IT Support Engineer to join the Fulcrum Group IT team while undertaking a nationally recognised Level 3 IT apprenticeship. This role provides an excellent opportunity to develop practical technical skills through structured training and hands-on experience in a professional IT environment.
Working under the guidance of experienced IT colleagues, the Apprentice IT Support Engineer will provide first-line technical support to employees across Fulcrum Group’s offices and operational sites.
The apprentice will attend all apprenticeship training sessions, reviews and progress meetings, complete apprenticeship assignments, evidence portfolios and assessments within agreed deadlines and apply learning in the workplace to develop increasing technical competence and independence.
Previous IT support experience is not required.
You will need:
- GCSE Grade 4 (C) or above in English and Mathematics, or willingness to achieve the required Functional Skills qualifications
- A genuine interest in IT and technical problem-solving
- Good verbal and written communication skills
- A reliable, organised and professional approach to work
- A willingness to learn, accept feedback and seek guidance when required
- Ability to maintain confidentiality and follow security procedures
- Willingness and ability to travel regularly between Fulcrum Group locations
In this role, you will:
- Provide first-line IT support remotely, by telephone and in person
- Record, prioritise and manage incidents and service requests using the IT Service Desk
- Diagnose and resolve routine hardware, software, connectivity and access issues
- Keep users informed of progress and provide clear updates throughout incident resolution
- Deliver a professional, responsive and customer-focused support service across the Group
- Configure, prepare and deploy laptops, desktop computers, mobile devices, monitors and peripherals
- Install approved operating systems, applications, updates and security software
- Diagnose basic hardware faults and coordinate repairs or replacements where appropriate
- Maintain accurate records of IT assets, users and equipment locations
- Create, amend and disable user accounts
- Support new starter, role change and leaver processes
- Assist users with password resets and multi-factor authentication
- Perform routine checks on networks, Wi-Fi, printers and other connected devices
- Assist senior IT colleagues with infrastructure maintenance, upgrades and technical projects
- Follow Fulcrum Group's cybersecurity, acceptable use, information security and data protection policies
- Recognise and immediately escalate suspected phishing attempts, malware infections, unauthorised access or potential data breaches
- Ensure all system changes are authorised, documented and completed under appropriate supervision
- Maintain accurate service desk records, IT asset registers and software licensing information
- Produce and update user guides, technical documentation and knowledge base articles
Sheffield
New Jobs
£18,000 a year