Service Delivery Manager

Permanent | Full Time

An exciting opportunity has arisen to embrace a new challenge and gain invaluable experience as part of a busy and dynamic NHS management team at Sheffield Children’s NHS Foundation Trust. You will develop a diverse range of leadership and management skills within the demanding environment of Community Child and Adolescent Mental Health Service (CAMHS).

You will work with clinical teams, having a key operational role in service planning, performance management and information analysis, supporting clinical governance as you steer our services toward improvement and development. The post holder will be responsible to the Service Manager for Community CAMHS and will liaise at all levels with clerical and clinical staff.

We are looking for an enthusiastic, highly organised individual with excellent IT and reporting skills to play a vital part in maximising service delivery and improving patient outcomes.

So, if you’re educated at degree level, self-motivated, and driven to make service improvements and manage complex operational demands; get ready to take a step forward in your NHS career.

Reporting into the Service Manager, your responsibilities will include:

Support operational service planning, defining performance measures, and analysing information to support service improvement.

Manage clinical establishment, recruitment, and budgets.

Lead data validation processes and monitor service progress against work plans.

Improve the Patient Tracker List meeting and related processes.

Develop Standard Operating Procedures (SOPs), refine admin processes, and support clinical colleagues in documenting pathways.

Lead governance efforts, ensuring incident lessons are implemented and risks are documented and mitigated.

Collaborate with clinical and admin teams to optimise the Patient Administration System (SystmOne).

Reduce administrative burdens for clinical staff to enhance workflow efficiency.

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.

For more information on the main responsibilities for this post, please refer to the job description and person specification.

****We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.

This role has been assigned occupation code 1171 using the CASCOT coding tool. Under current Home Office guidance for further information on occupation codes, sponsorship eligibility and right-to-work requirements, please visit: Skilled Worker visa: Your Job – GOV.UK. Skilled Worker visa: eligible occupations and codes - GOV.UK

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net . Together, we’re building a workplace where everyone belongs.