Administrator - Payroll Services

Pay Services Data Administrator

Salary starting from £24,000 pa but could rise to £26,000 pa dependant on experience and/or relevant qualifications

25 days annual leave plus bank holidays, pension scheme, flexible working patterns

Contract: 12-month fixed term, full time 

Location: Royal Mail Sheffield, Sheffield. S98 6HR (Hybrid - 3 days in-office)

Help shape the future of pay operations at Royal Mail.

Are you a strong communicator with a keen eye for detail? Do you enjoy solving problems and supporting others with clear, accurate information? Join Royal Mail as an Administrator in our Pay Services Team and help deliver a first-class experience for thousands of colleagues across the UK.

You’ll be part of a team of 100+ professionals responsible for ensuring every aspect of our employees’ pay and records are handled smoothly—from overtime and bonuses to pensions, tax, and contracts. It’s a fast-paced role with real variety, ideal for someone who thrives on accuracy, service excellence, and making a genuine difference.

What you’ll be doing:

• Supporting employees and internal teams by responding to pay-related queries and requests across multiple channels (email, phone, systems).
• Managing and updating employee data in our payroll system to reflect changes such as absences, benefits, salary adjustments, and tax or pension updates.
• Following detailed payroll processes to ensure we meet all legal, regulatory, and company policy standards.
• Investigating and resolving service issues or errors with a proactive and customer-first approach.
• Contributing to continuous improvement by identifying recurring issues and suggesting smarter ways of working.
• Participating in team meetings, sharing insights, and supporting a collaborative team environment.

You’ll bring:

• A background in administration – if you have experience involving sensitive data or complex systems that’s a bonus.
• Excellent communication skills with the ability to analyse, question and problem solve in order to resolve customer queries.
• Confidence working with numbers, spreadsheets, and large datasets—Excel knowledge is essential.
• The ability to manage multiple tasks at once, stay organised, and meet deadlines.
• A proactive and flexible attitude, plus a willingness to learn and grow with the team.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

Available only to perm employees