Business Support Officer

We are looking for two reliable and organised Business Support Officer - Corporate Mail Room Service to join our busy team. This is a varied and hands-on role responsible for the secure and efficient handling of incoming, internal and outgoing mail parcels across Council services and undertaking driving delivery duties across Sheffield.

The role does require attendance at work between 08.00 and 17.00 to ensure effective sorting and delivery of in and outgoing mail.

You will play a key part in ensuring that information is processed safely, accurately and in line with standard operating procedures and Royal Mail requirements.

Key Responsibilities

• Receive, sort, allocate and distribute incoming, internal and outgoing physical and scanned mail and parcels, always ensuring confidentiality and security of information.
• Operate mailroom and print equipment including printing, collation, franking and digital scanning systems.
• Maintain accurate and up-to-date records, including data input, stock control, work logs and file management.
• Support team members and contractors with induction and training as required.
• Undertake relevant training and development to maintain service standards.
• Drive a Council vehicle when required, complying with the Drivers Handbook, licence checking procedures and vehicle safety checks.
• Travel to various locations within and outside the city to meet service needs.

About You

You will:

• Ideally have experience working in a mailroom, administrative or similar operational environment.
• Be organised, methodical and able to manage competing priorities.
• Demonstrate strong attention to detail and accuracy in record-keeping.
• Be comfortable using printing and scanning equipment.
• Hold a full, valid driving licence and be willing to undertake driving assessments if required.
• Be flexible and willing to work at different locations as required by the service.
• Be committed to maintaining confidentiality and handling sensitive information securely.
• Level 2 qualification according to National Qualifications framework e.g. 5 GCSE grades A - C including maths and English.

What We Offer

• A supportive team environment.
• Training and development opportunities.
• Competitive salary and local government benefits.
• Opportunity to contribute to essential public services.
• Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement.

If you are dependable, proactive and enjoy working in a practical, service-focused role, we would love to hear from you.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.