IT Service Desk Team Leader

Job Title: IT Service Desk Team Leader

Location: Sheffield, South Yorkshire
Salary: 30,000 - 35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working

We are looking for an IT Service Desk Team Leader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients.

This is a unique opportunity to join a thriving business, where employees are valued!

Responsibilities:

• Lead and mentor the helpdesk team, ensuring efficient issue resolution
• Act as an escalation point for complex technical issues
• Oversee daily operations of the helpdesk and maintain SLAs
• Provide hands-on technical support both remotely and onsite when required
• Manage ticketing systems and drive process improvements
• Assist with onboarding new clients and implementing IT solutions
• Maintain documentation and ensure compliance with IT policies

Requirements:

• Experience in an MSP environment is essential
• Strong knowledge of Windows Server, Microsoft 365, and Entra ID
• Experience with networking technologies (firewalls, switches, VPNs)
• Familiarity with virtualization (VMware, Hyper-V)
• Excellent problem-solving and customer service skills
• Previous experience leading or mentoring a team is a plus

If you have the technical expertise and leadership skills to excel in this role, apply now for immediate consideration and interview.