Estates Helpdesk Officer

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. 

About The role 

The Helpdesk Officer will provide the first point of contact for all estates maintenance requests, ensuring they are logged accurately, prioritised appropriately, and allocated to the Repairs Technician or contractors. The role will maintain the CAFM system, track job progress, provide updates to staff, and support reporting on service performance. 

Main Responsibilities 

• Act as the first point of contact for all estates maintenance requests, via phone, email, or CAFM system.
• Accurately log and categorise jobs, ensuring priority codes and Health & Safety issues are applied correctly.
• Allocate work orders to the Repairs Technician, contractors, or site-based staff as directed by the Estates Maintenance Manager.
• Monitor progress of maintenance jobs, chasing updates where required, and keeping requestors informed.
• Maintain accurate records on the CAFM system, ensuring all jobs are updated and closed when complete.
• Assist in scheduling planned preventative maintenance (PPM) tasks, ensuring records are uploaded and tracked.
• Produce standard reports from the CAFM system to support monitoring of KPIs, contractor performance and compliance evidence.
• Liaise with contractors to arrange site access, ensure permits to work are in place, and manage day-to-day queries.
• Provide administrative support to the Maintenance Manager, including invoice checking, purchase orders and correspondence.
• Ensure Helpdesk processes are efficient, customer-focused and continuously improved.
• Provide excellent customer service to all staff and students when dealing with maintenance requests.
• Ensure Helpdesk processes support a safe and functional learning environment.
• Escalate any estates-related issues that may present safeguarding or safety concerns for students.

What we can offer you 

As the successful candidate, you will be offered a salary of between £25,826 - £28,534 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role. 

Our benefits

• Enhanced Pension contributions scheme with SYPA- 17.1% 
• Annual leave - 30 Days (222 hours) + 8 Bank Holidays (59.2 hours)- this
• Health and wellbeing, we offer 
• Employee assistance programme through Bupa
• Occupational Health through PAM
• Free eye tests for VDU users 
• Free Parking is available at the majority of our campuses