Collections Manager

Sue Ross Recruitment are seeking a proactive and performance-driven Collections Manager who will act as team lead in order to facilitate the day-to-day supervision of a collections team within a nationally-renowned debt recovery and legal services company.

You will play a critical role in coaching, motivating and fostering staff development, whilst ensuring performance targets are met and exceeded. The successful candidate will have excellent communication skills, strong Microsoft Office proficiency, and a passion for improving productivity and outcomes through ongoing leadership and training.

Key Responsibilities:

• Lead and support contact centre personnel to maintain high business standards.
• Monitor and manage team performance across productivity, collections, and revenue targets.
• Organise and prioritise workloads to achieve departmental KPIs and goals.
• Provide regular performance-related feedback, coaching, and training to team members.
• Support the recruitment, onboarding, and ongoing training of new staff.
• Identify performance gaps and implement solutions to foster development and skillset.
• Maintain accurate performance records and escalate issues when needed.
• Assist in the development and optimisation of new processes and procedures.
• Act as a point of contact for client queries and management support.

Required Skills & Experience

• Proven experience in debt recovery or collections.
• Strong leadership and team supervision skills.
• Excellent written and verbal communication.
• Skilled in Microsoft Office applications.
• Able to adapt quickly to changes in policy, regulation, or procedures.
• Target-driven, self-motivated, and professional in approach.

In return, our client offers a generous company pension scheme, free on-site parking and rewarding progressive opportunities.

Please note: All successful applicants will be subject to DBS, CCJ, and background checks.

Hours are 5 days a week on a rota Monday - Saturday 9am-8pm (to include 2 Saturdays a month)

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.