Business Support Manager

Join Sheffield City Council as a Business Support Manager within Children’s Services

Are you a strong and experienced administrator or team leader looking to take the step into management? If you're organised, attentive to details, results driven and committed to excellence, we have an exciting opportunity for a Business Support Manager to join our varied & dynamic Business Support service.

At Sheffield City Council, we pride ourselves on delivering excellence in everything we do, and we are dedicated to providing exceptional administrative services to all our clients while fostering a collaborative and inclusive work environment. As a Business Support Manager, you will play a pivotal role in leading your Business Support team whilst ensuring the smooth operations of business processes.

The post-holder will directly line manage and support the Business Support team who fulfil a crucial administrative service to the SEND 0-25 Service within Sheffield City Council Education & Skill. The 0-25 Service is responsible for the statutory SEN processes to schools, parents, and other agencies to ensure that educational provision remains appropriate throughout the time the learner remains in educational provision.

This is an exciting and challenging time for our service, which is currently undergoing transformational change to improve the service we offer and to deliver specific and focussed actions whilst addressing points highlighted within the recent OFSTED Local Area Inspection of SEND.

This is a full-time position (37 hours/week, 52 weeks/year), Monday to Friday, with a hybrid work pattern (office and home). The main office is in the city centre, and you may need to visit other Sheffield City Council offices as a normal part of your role.

Key Responsibilities:

• Provide leadership and management of the Business Support team.
• Manage the performance of the team and individuals.
• Identify and agree training and development of staff in line with Service Targets.
• Ensuring Business Support teams provide high-level administrative support to the service, our clients, and key stakeholders.
• Gather and use information to solve problems and make informed decisions.
• Provide effective financial monitoring and financial data reporting as required.
• Continuous improvement of processes and implementation of any changes needed.
• Create, maintain and enhance constructive working relationships with team members, other members of staff, outside organisations, elected members, and members of the public.

Requirements:

• Educated with 5 GCSE or equivalent (including 1 GCSE in both English and Maths), and able to demonstrate competencies required for the role.
• Proven experience in a similar senior administrative or team leader role, including managerial/supervisory and change management experience.
• NVQ Business Administration or equivalent is desirable.
• Exceptional organizational and time management skills.
• Strong proficiency in Microsoft Office Suite and other relevant software.
• Excellent communication and interpersonal skills.
• Ability to work independently and handle confidential information with discretion.
• Strong problem-solving and decision-making abilities.
• Flexibility to adapt to changing priorities and deadlines.

Why Join Sheffield City Council?

• Generous Annual Leave – 26 days plus public holidays, increasing to 31 days after 5 years (with the option to purchase additional leave).
• Flexible Working – A flexi-time scheme to support work-life balance.
• Professional Development – Training opportunities for career growth.
• Pension Scheme – Access to a generous government pension.
• Salary Sacrifice Benefits – Including an employee car lease scheme.
• Health & Wellbeing Support – Cycle-to-work scheme, free eyesight tests, and travel expenses.
• Opportunity for career growth and development.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We are committed to safeguarding and promoting the welfare and safety of children and vulnerable adults and expect all staff to share this commitment. 

If you are a motivated and detail-oriented individual looking for a rewarding and challenging role, this is the perfect opportunity for you to join our team and contribute to our continued success.