Customer Experience Advisor

Are you passionate about delivering outstanding customer service? We’re looking for a Customer Experience Advisor to be a vital part of our team. 

About You: 

• Be empathetic, with a genuine ability to understand and share the feelings of others while taking action to help. 
• Be able to demonstrate patience, staying calm in challenging situations and giving others space to express their concerns. 
• Communication skills are excellent, allowing you to adapt your style for different audiences in writing and speaking. 
• Organisation and attention to detail come naturally to you, enabling you to complete tasks with precision. 
• You are motivated and driven, always aiming high and striving to achieve your goals. 
• You value teamwork, stepping in to support colleagues even outside your usual responsibilities. 

About the Role:

• You’ll be one of the first points of contact for people seeking housing, home ownership, or care solutions. 
• Build relationships with residents, customers, and external professionals. 
• Help identify and deliver tailored solutions that meet diverse needs. 
• Work closely with different teams across the organisation to ensure smooth service delivery. 
• Embrace our ‘Best Customer Service’ culture by showing empathy and efficiency in everything you do. 
• Take a customer-centric approach, aiming for one-touch, first-time resolutions. 

Skills and Experience:

• You are adaptable and able to communicate clearly and effectively with a wide variety of people. 
• Confident with Microsoft Office and keen to learn new systems. 
• Plan and prioritise tasks efficiently, keeping your workload under control. 
• You notice details others might miss, preventing issues before they escalate. 
• You think ahead, anticipating questions and preparing solutions in advance. 
• A team player, happy to share knowledge and support your colleagues. 
• A focus on customers, showing care and understanding in every interaction. 

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities