Customer Expert

Kick Start Your Customer Service Career with Aviva

Customer Service Expert - Starting salary between £25,400 – £29,028 (depending on hours, location, skills and experience)

Our standard full-time contracts are for 35 hours per week (with options for part time working).

Allocated shift pattern between 08:00 – 18:00 Monday – Friday

We love people who do the right thing for our customers, and our colleagues.

We want people who speak up, who take responsibility, and who make good decisions.

Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone.

That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!

A bit about the job:

We have several vacancies within the Protection Centre of Excellence area where you’ll play a vital role as the face of Aviva, ensuring our customers and Financial Advisors feel supported and cared for, every step of the way.

They expect a great service, delivered by a great team so we don’t do ‘ordinary’ and we’re not looking for ‘run of the mill’, we’re looking for exceptional people who bring their whole self to work, who want to do a brilliant job and who love taking care of others. 

We handle 2000+ calls a day and there’s lots of variety, so no two days feel the same.

We pride ourselves on having great conversations, ensuring we deliver a great first impression. If you like the sound of it and want to be part of an amazing team, we’d love to hear from you.

We’ll ensure you’re fully supported, offering you full product and system training and you’ll work with a clear pay progression framework which rewards your development within the role.

Skills and experience we’re looking for:

• Ability to have great conversations using strong communication and collaboration skills
• A positive mind-set & can-do attitude being self-motivated with a passion for delivering great customer service
• Ability to navigate IT systems
• Good decision making & problem solving
• Effective verbal and written communication skills

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £24,200 and £27,300 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working)
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools