Service Desk Analyst

IT Service Centre Analyst - £30,000 - Sheffield (4 Days Onsite)

We're recruiting for an IT Service Centre Analyst to join a well-established internal IT team, delivering high-quality 1st line technical support across a nationwide business.

This is a permanent role based in Doncaster, with an expectation of being onsite 4 days per week.

The Role

• Provide 1st line support across incidents and service requests
• Log, manage, and resolve tickets within SLA/OLA targets
• Priorities and escalate issues where required
• Manage user administration (accounts, access, permissions)
• Support Windows 10, Office 365, Exchange, and mobile devices
• Work with internal teams and suppliers to ensure timely resolution
• Deliver excellent customer service with strong communication skills

What You'll Bring

• Experience in a Service Desk or IT support environment
• Knowledge of Windows 10 and Office 365
• Strong troubleshooting and problem-solving ability
• Experience working to SLAs
• Full UK driving license

Package

• £30,000 salary
• Doncaster location (4 days onsite)
• Permanent position