Helpdesk Scheduler

We are excited to offer a fantastic opportunity for a Helpdesk Scheduler to Join our Bradford Schools Account at Integrated House, Tong High School Site, Westgate Hill Street, Bradford, BD4 6NG

 The salary is £26,383 per year.

The hours of work will be 37.5 hours per week.

Amey delivers facilities and estate management services to the Bradford Schools Private Finance Initiative across an estate of 10 schools (7 secondary and 3 Special Educational Needs). 

Every day our people help create high-quality learning environments - ensuring they are safe, clean and compliant for teachers to inspire and where students can gain meaningful skills and qualifications. 

We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements of the schools. 

What you will do:

• Ability to programme, allocate and co-ordinate work Tasks using the CAFM system
• Answer telephone calls and emails
• Allocate the correct level of work to ensure SLA’s are met
• Ensure records are maintained and updated regularly so it can be reported on
• Carry out jeopardy management, ensuring forward planning is carried out where possible
• Ability to multi-task, answering calls whilst scheduling work
• Ability to communicate professionally and effectively, both verbally and in writing
• Ability to attend School Sites as required to support the Operational Team

What you will bring:

• Proven ability to manipulate systems and databases
• Able to communicate professionally and effectively, both verbally and in writing, within all levels of the business, and to external parties such as the client and tenants
• Ability to give day-to-day direction to all team members
• Able to develop and maintain good working relationships at all levels
• Excellent customer liaison skills
• Problem solving

We welcome applications from a diverse range of candidates. If you have most but not all these skills and experiences, we encourage you to apply, as we may be able to offer development or training to support you

Amey is committed to safeguarding and promoting the welfare of children and young people and requires all staff to demonstrate this commitment in every aspect of their work. You will be required to undergo our enhanced DBS check before commencing employment – please let us know upfront on any queries should you have any.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities to roles like Helpdesk Team Leader
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
•  Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey