Administrator

Learning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners – and that is how we believe it should be, as we impact on over 100,000 of them every year. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to ‘transform lives through learning’.

Role Information

This role is for an administrator ideally with some knowledge of the beauty therapy industry to support the administrative functions within our beauty academy. You will be responsible for monitoring learner attendance ensuring necessary resources are available to facilitate course completion and acting as a liaison between tutors and learners. You will act as the first point of contact for learners and therefore must be confident, with a good telephone manner and be professional and dependable.

Duties

• Support the Academy Manager and Business Development Officer with the enrolment and onboarding of new learners including associated administrative duties.
• Process learner paperwork as directed by the Academy Manager and business needs.
• Support learners in successfully applying for financial support (bursary) by collecting, checking and chasing documents.
• Resolve queries by collecting, checking and chasing learner evidence (such as residency, benefits and ID).
• Invigilate exams where instructed.
• Manage front desk and undertake reception duties providing learners, colleagues and customers with support, advice and guidance.
• Complete finance tasks as required by the business.
• Oversight of academy inventory including completing stock checks and supporting the procurement process, ensuring purchase orders are raised and fulfilled as necessary.
• Work collaboratively with the property team to ensure any issues are reported appropriately through FixFlo, and are followed up.
• Support the Academy Manager/tutors with collating health and safety forms for work placement.
• Complete Health and Safety and First Aid training, promoting and maintaining a safe working environment for learners and the team .
• Collect job outcomes and associated evidence for learners (where applicable).
• Be available to support other academies as and when required by the business.
• Support with course enquiries and signpost to the business development team
• Contact potential learners to arrange course interviews, inductions and enrolements
• Monitor learner attendance by liaising with tutors and the academy manager, contacting learners where necessary
• Liaise with MIS team to ensure all learner data and systems are accurate and kept up to date daily to ensure data and systems are accurate and queries are dealt with in a timely manner.

Generic duties

• Conduct your role in line with the company values and expected behaviours
• Promote equal opportunities and recognition of diversity throughout the company
• Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
• Ensure confidentiality and professionalism at all times.
• Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

Working Flexibly

If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.

Essentia Criteria

Experience

• Previous experience in admin/office role
• Previous experience of MI systems (Desirable)

Knowledge & skills

• Good level of Maths & English
• Strong work ethic with a committed attitude to work
• Able to work at a fast pace with or without direct supervision
• Proficient IT skills including word processing, excel/spreadsheets and presentations.
• Strong organisational and time management skills
• Excellent verbal and written communication skills.

Qualifications

• Exceptional interpersonal communication skills
• Attendance record with the ability to work as part of a team

Why work for Learning Curve group?

There are many reasons that make Learning Curve Group a fantastic place to work!

Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People.

In addition to working for a company that has been listed as the top 100 companies to work for, in 2023, you'll have access to below benefits:

• 26 days annual leave + Bank Holidays 
• Buy & Sell an additional 5 days each year
• Length of service annual leave increments starting at 2 years
• Healthcare Scheme 
• Home & Tech schemes
• Enhanced Family Leave
• Paid Volunteer day each year
• Early Finish Fridays on the last Friday of every month 
• Student / Teacher Discount
• Uniform