Customer Service Level 2 Apprenticeship

We're looking for someone to join us across all service sites, starting in May 2026. This is a fantastic opportunity to gain a Level 2 Customer Service Practitioner qualification and learn valuable customer service and administrative skills. This apprenticeship offers excellent career pathways in both corporate and patient-facing services, with opportunities for growth within different departments at the Trust.

To find out more about these opportunities, we will be hosting an online information session on the following dates:

Thursday 26th February from 2pm - 3pm

Thursday 19th March from 2pm - 3pm

Main duties of the job

Reporting into your Work-based Mentor, you will learn how to:

• Provide exceptional customer service across different departments, both internally and externally.
• Communicate with our customers using different methods (phone, email, in-person).
• Learn and develop IT skills to help administer customer service tasks.
• Handle confidential information.
• Answer and manage telephone calls.
• Support administrative tasks, including scheduling appointments and assisting with daily operations.
• Engage with a range of professionals and service users to ensure high-quality service delivery.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Job responsibilities

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. 

Person Specification

Qualifications and training

Essential

• Minimum of 4 GCSEs at grade 8-3 (A*-D) or equivalent which must include Maths and English (other literacy and numeracy qualifications also accepted please enquire if your are unsure)

Desirable

• ECDL/CLAIT or equivalent.
• Formal typing/word processing qualification.

Experience

Desirable

• Administrative work or voluntary experience.
• Experience of dealing with the public on the telephone and/or face to face.
• Experience of team working.

Knowledge and skills

Essential

• Basic working knowledge of Microsoft Word, Excel and Outlook.
• Able to carry out tasks accurately following instruction.
• Able(or keen to learn how) to communicate effectively and sensitively with colleagues, service users and members of the public.
• Basic computer skills i.e. able to use e-mail and internet to send and retrieve information.

Desirable

• Knowledge of other Microsoft packages e.g. Access, PowerPoint.
• Knowledge of administrative working processes and procedures.
• Knowledge of the Data Protection Act and Confidentiality.

Personal Attributes

Essential

• Committed to completing the Customer Service Practitioner Level 2 Apprenticeship
• Willing to travel to meet the demands of the post
• Able to carry out the duties of the role, with reasonable adjustments where necessary

Desirable

• Able to work to deadlines.
• Able to work with limited supervision but seek advice when appropriate.