Income Officer Home Ownership & Commercial Collection

We are currently recruiting an Income Officer to oversee both home ownership and commercial collection. This is an exciting opportunity for someone looking to join a growing, friendly team!

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Provide assistance to customers after they move-in, completion and during section 20 consultations so they know when and how to pay
• Engage early to prevent arrears and build financial confidence
• Promote clear communication and proactive support from day one
• Recover unpaid rent, service charges, admin fees, court costs, and other debts
• Prepare legal documents including Notices, Court applications and Mortgage Protection applications
• Represent Incommunities in court or tribunal proceedings when needed
• Assist with wider breaches of lease or tenancy agreements
• Identify customers at risk of losing their home or property and create tailored action plans
• Offer advice on budgeting, benefits, as well as tenancy and lease management
• Refer to specialist services or work with other teams to provide the right support
• Provide assistance to customers across leasehold, shared ownership, Rent to Buy, Intermediate Rent, Market Rent, and commercial tenures
• Assist customers with benefit issues, including case preparation and hearing attendance
• Respond to concerns raised by colleagues, partner agencies, or customers needing extra help
• Provide expert advice to wider teams and stakeholders

Requirements

• Experience of delivering a customer-first approach with a focus on service quality and impact
• Knowledge of recovery of rent, service charges, and other debts across tenures
• Knowledge of welfare benefits and how they affect income recovery
• Strong communication skills for handling queries and formal correspondence
• Experience assisting customers through financial and complex challengers
• Strong organisation and the ability to juggle competing priorities
• A full driving licence and access to a suitable vehicle for work

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

• Starting salary of £32,507 which increases with service up-to £36,229 per year
• £1,000 essential car user allowance per year plus mileage
• Social Housing Pension Scheme - up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.

Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!