Housing Manager
Company
EASYWEBRECRUITMENT.COM
Location
Bradford
Employment Hours
Full Time
Employment Type
Permanent
Salary
Job Requirements/Description
A place to create moments that matter
Location: Yorkshire, Hybrid with travel around the region and to other offices as required.
Salary: £47,720 per annum
Permanent, 35 hours per week, Monday Friday 9am-5pm plus on call rota.
Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important.
It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
As a Housing Manager, you ll oversee a team of Housing Officers and be responsible for driving operational performance, customer experience, and service consistency across your area.
This role is all about being out there seeing, hearing, and understanding the real issues your team and customers face. You ll spend around 60% of your time on-site, whether that s in the office, out on patch, working alongside your team, or meeting with customers and partners.
Your insight into the good, the bad, and the ugly will give you total visibility of how your team performs both individually and collectively, feeding directly into the success of the wider Housing Services directorate.
A role centred on people
Previous management experience isn t essential; they ll help you build the skills and confidence to thrive in the role. What matters most is your passion for customers, your ability to influence positive behaviours, and your commitment to developing others.
Your leadership will help colleagues manage complex cases, navigate challenges, and build confidence ensuring customers across different tenures receive a consistent service.
Collaboration at the heart
You ll work closely with Leasehold & Homeownership Officers and other specialist roles, encouraging joined up working so customers experience one cohesive service.
You ll also be part of a national network of Housing Managers, sharing best practice, discussing queries, and contributing to a culture of continuous improvement.
Collaboration extends beyond this organisation too. You ll attend community events, multi agency meetings, and local partnership forums, maintaining strong relationships with the organisations that support their customers.
You ll bring clarity on what your team is achieving, where support is needed, and where improvements can be made always with the goal of delivering the best possible customer experience.
Salary
The spot salary for this post is £47,720 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
This position also qualifies for an essential car user allowance starting at £1,250 per annum.
About you
Interviews
They want your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A call with the hiring manager. You ll learn more about the role and team, and they ll get to know you your experience, goals, and what you bring.
Planned date: 9th April via Teams.
Stage 2: A Place to Show Your Strengths
A role related presentation and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.
Planned date: 15th April at their Bradford office.
They aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step.
A place to build a future
They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because they believe great work deserves great rewards, here s what you can look forward to:
Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further.
Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance.
Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed.
This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do.
They re Committed to Inclusion
They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive.
Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen.
Because this isn t just a workplace it s a place to belong.
Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license.
If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now.
Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
REF-
Location: Yorkshire, Hybrid with travel around the region and to other offices as required.
Salary: £47,720 per annum
Permanent, 35 hours per week, Monday Friday 9am-5pm plus on call rota.
Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important.
It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
As a Housing Manager, you ll oversee a team of Housing Officers and be responsible for driving operational performance, customer experience, and service consistency across your area.
This role is all about being out there seeing, hearing, and understanding the real issues your team and customers face. You ll spend around 60% of your time on-site, whether that s in the office, out on patch, working alongside your team, or meeting with customers and partners.
Your insight into the good, the bad, and the ugly will give you total visibility of how your team performs both individually and collectively, feeding directly into the success of the wider Housing Services directorate.
A role centred on people
Previous management experience isn t essential; they ll help you build the skills and confidence to thrive in the role. What matters most is your passion for customers, your ability to influence positive behaviours, and your commitment to developing others.
Your leadership will help colleagues manage complex cases, navigate challenges, and build confidence ensuring customers across different tenures receive a consistent service.
Collaboration at the heart
You ll work closely with Leasehold & Homeownership Officers and other specialist roles, encouraging joined up working so customers experience one cohesive service.
You ll also be part of a national network of Housing Managers, sharing best practice, discussing queries, and contributing to a culture of continuous improvement.
Collaboration extends beyond this organisation too. You ll attend community events, multi agency meetings, and local partnership forums, maintaining strong relationships with the organisations that support their customers.
You ll bring clarity on what your team is achieving, where support is needed, and where improvements can be made always with the goal of delivering the best possible customer experience.
Salary
The spot salary for this post is £47,720 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
This position also qualifies for an essential car user allowance starting at £1,250 per annum.
About you
- Good Understanding of core housing management functions.
- Demonstrated commitment to delivering excellent customer experience, putting customers at the heart of decision making.
- Ability to motivate and drive teams to deliver high performance and customer satisfaction.
- Confident engaging with external partners, agencies, and internal colleagues to support customers and resolve complex issues.
- Skilled in providing guidance, offering solutions, and supporting officers with challenging or sensitive casework.
- CIH Level 4 (or willingness to work towards it)
- Full UK driving licence and access to a vehicle is required due to the need for regular travel across the region.
Interviews
They want your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A call with the hiring manager. You ll learn more about the role and team, and they ll get to know you your experience, goals, and what you bring.
Planned date: 9th April via Teams.
Stage 2: A Place to Show Your Strengths
A role related presentation and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.
Planned date: 15th April at their Bradford office.
They aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step.
A place to build a future
They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because they believe great work deserves great rewards, here s what you can look forward to:
Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further.
Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance.
Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed.
This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do.
They re Committed to Inclusion
They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive.
Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen.
Because this isn t just a workplace it s a place to belong.
Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license.
If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now.
Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
REF-
Company
EASYWEBRECRUITMENT.COM
Location
Bradford
Employment Hours
Full Time
Employment Type
Permanent
Salary