IT Helpdesk Team Lead

Job Title: IT Helpdesk Team Lead

Location: Sheffield, South Yorkshire
Salary: 30,000 - 35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working

We are looking for an IT Helpdesk Team Lead to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients.

This is a unique opportunity to join a thriving business, where employees are valued!

Responsibilities:

• Lead and mentor the helpdesk team, ensuring efficient issue resolution
• Act as an escalation point for complex technical issues
• Oversee daily operations of the helpdesk and maintain SLAs
• Provide hands-on technical support both remotely and onsite when required
• Manage ticketing systems and drive process improvements
• Assist with onboarding new clients and implementing IT solutions
• Maintain documentation and ensure compliance with IT policies

Requirements:

• Experience in an MSP environment is essential
• Strong knowledge of Windows Server, Microsoft 365, and Entra ID
• Experience with networking technologies (firewalls, switches, VPNs)
• Familiarity with virtualization (VMware, Hyper-V)
• Excellent problem-solving and customer service skills
• Previous experience leading or mentoring a team is a plus

If you have the technical expertise and leadership skills to excel in this role, apply now for immediate consideration and interview.