User Researcher

Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a User Researcher to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Experience of user research or appropriate experience in other fields of research.

• Knowledge and experience of using a range of qualitative and quantitative research methods, selecting the most appropriate method depending on the requirements.

• Significant experience of planning and conducting research that considers the diversity of users, keeping in mind access needs and the ethical nature of research.

• Extensive experience and proven track record of generating new and useful insights for a project team to leverage, ensuring where relevant that the insights influence decisions.
  
  

You are your role

In DWP Digital our User Researchers put user needs at the centre of our thinking as we improve our systems for millions users. You'll be planning and designing research programmes that will inform inclusive, effective services that really work for the people that need them.

Your findings will help our teams get a deep understanding of the people that use government services. You'll need good analytic skills, and knowledge of research methodologies.

You will independently run research projects from planning to sharing findings. You'll choose the right qualitative and quantitative methods, generate clear insights, and translate these into recommendations that support departmental goals.

You'll work closely with product teams, build strong relationships, and champion usercentred design. You'll test both broad concepts and detailed service elements, ensuring that research findings are clearly communicated, understood, and translated into practical, actionable recommendations.

Your work will shape services that are inclusive, effective, and aligned with the needs of the people who use them.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £46,547.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)

• Flexible working including flexible hours and flex-friendly policies

• Time off volunteering and charitable giving

• Bring your authentic self to work with 'I Can Be Me in DWP'

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.
  
  

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

1. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.