FTC Retail Assistant – Crafted at Christmas

Retail Assistant – Crafted at Christmas (X3)

Fixed Term Contract – 06/10/2025 – 11/01/2025

15 Hours per week

X1 Tuesday, Wednesday and Thursday

X2 Friday, Saturday and Sunday

About Us

SGMT Enterprises Limited is the commercial subsidiary of Sheffield Museums Trust delivering its retail offer. Sheffield Museums Trust is the independent charity that operates six of the city’s leading museums and heritage sites and cares for Sheffield’s collections of art, human and industrial history and natural science. We work with our communities to tell the remarkable story of Sheffield and its people, and celebrate its reputation for excellence in art, craft, making and innovation. Together with local, regional and national partners, we showcase home-grown creative talent and bring outstanding cultural experiences to the city.

We’re a people-focused museums service that strives to represent, celebrate, and inspire the communities we serve and visitors to the city alike. We believe our staff team is our greatest asset; each of our colleagues plays an important role in enabling the city’s museums to thrive and helping audiences to find meaningful connections with the collections we care for and the stories they tell.

As a valued member of the team, you’ll get 30 days annual leave plus bank holidays (pro rata if part time) and wellbeing support through our employee assistance programme. We also promote a flexible working culture.

About the Role

As a Retail Assistant, you’ll provide an exceptional customer experience across our retail spaces. You will maintain a good knowledge of products, merchandising standards and the city’s wider retail offer. You will also ensure public safety and the security of the retail stock, cash, collections and buildings too.

The post holder will be based at Millennium Gallery in our Crafted at Christmas retail space. Please note that hours may differ per day.

About You

The successful candidate will:

• Provide exceptional customer service to all visitors within retail spaces
• Engage with customers by proactively promoting sales and the upselling of products within the retail space
• Process deliveries, damages, and general retail administration
• Process cash and card transactions, including cashing up at the end of the day
• Ensure that the retail space is restocked daily, and that shop presentation is maintained throughout the retail space
• Take part in stocktakes throughout the year, including annual stocktake for year end