Advice Caseworker - Debt Specialist

Fixed Term until March 2027 (with possibility of extension)

Are you passionate about making a difference in people’s lives through expert debt advice and support? Do you want to work for a values-driven organisation that puts compassion and dignity at the heart of its services?

St Vincent de Paul Society is seeking a dedicated Advice Caseworker (Debt Specialist) to join our team in Bradford. This is a fantastic opportunity to contribute to a vital community service, helping individuals and families navigate financial challenges and access the support they need.

About the Role

As an Advice Caseworker, you will:

• Deliver specialist debt advice and income maximisation support.
• Provide triage assessments and advice at first contact, streamlining access to appropriate services.
• Work across outreach venues and via phone, offering guidance on benefits, housing, budgeting, and debt resolution.
• Liaise with creditors, produce financial statements, and advocate for clients.
• Maintain accurate case records using Advice Pro and contribute to service improvement under the BMDC Advice Contract.

What We’re Looking For

Essential:

• Experience delivering debt advice and managing a caseload.
• Strong communication and negotiation skills.
• Ability to work independently and manage time effectively.
• Willingness to work towards becoming a Debt Relief Order Intermediary if not already qualified.
• Commitment to continuous professional development.
• The successful candidate will be required to undergo an enhanced DBS check before commencing employment.

Desirable:

• CertMap qualification or willingness to obtain it.
• Experience in benefit and housing advice.
• Knowledge of MaPS, FCA, and AQS regulatory frameworks.
• Ability to produce statistical reports and conduct case audits.

A full UK driving licence and access to your own transport is required.

Why Join Us?

You’ll be part of a supportive, mission-driven team committed to making a difference in communities across the UK. We offer flexible working, opportunities for professional development, and a chance to contribute to meaningful projects.

Key Dates & Additional Info

• Closing Date: Monday 8th December 2025
• Interviews: Monday 15th December 2025

We welcome applicants from all backgrounds. Whilst we ask that staff have sympathy with Christian values, we celebrate and value people of all faiths or none - diversity and inclusion are at the heart of who we are.